Returns Eligibility:

1.1. This Policy applies to all products bought through our website or any affiliated online stores within mainland Great Britain.

We're more than ready to assist you throughout this process. Don't hesitate to reach out to us for guidance or support regarding returns. Your satisfaction is crucial, and we're here to help in every way possible.

Right to Cancel:

2.1. According to the Consumer Contracts Regulations of 2013, you possess the right to cancel your order starting from the moment of order placement and within 14 days following the day after the items are delivered. This cooling-off period lets you reconsider your purchase and return the items without specifying a reason. This right applies to most of our products. For items returned within the 14-day grace period, we'll process the refund within 14 days of receiving the goods.

2.2. Attica Studios reserves the right to cancel an order before delivery in exceptional circumstances, such as product unavailability or unforeseen production or delivery issues. In such cases, we will make every effort to offer a prompt refund or suitable alternatives to the customer.

Return Process:

To initiate a cancellation, please notify us in writing via email at info@atticastudios.co.uk, stating your intention to cancel the order.

2.1. Customers wishing to return a product should initiate the return process within 14 days from the date of receiving the product. Contact our customer support team at info@atticastudios.co.uk to start the return process. After informing us of your decision to return, you have another 14 days to send the goods back to us.

2.2. Returned items should be received at our workshop in the same condition as when initially delivered. The returned product must be in its original, unused, undamaged condition, complete with all original packaging, accessories, and labels. It should be accompanied by the original purchase receipt or order confirmation.

2.3. Upon receiving all returns, our team will thoroughly inspect the items to assess their condition. We'll determine refund eligibility based on the product's adherence to our return criteria, considering its original condition, unused status, and any significant damage beyond normal wear and tear.

2.4. Customers are responsible for return shipping and packaging costs. However, if you've received a faulty or incorrect item, our support team will guide you through the return process, and you won't be accountable for return costs in such cases. We recommend choosing a reliable shipping method with tracking for returns.

You have the legal entitlement to request a refund if you return a faulty item (unsatisfactory quality, not fit for purpose, or not as described) within 30 days of receiving it. If you don't reject the goods during the initial 30-day period, and if you discover a fault within the first six months of owning the faulty goods, you're required to provide us an opportunity to carry out a repair or replacement. If these attempts are unsuccessful, you then have the right to request a full refund.

If you don't reject the goods within the first six months, or even after that period, the responsibility lies with you to demonstrate that the fault was inherent at the time of purchase, and this evidence is necessary to seek a repair, replacement or refund under the law. This may involve obtaining expert opinions or reports to support your claim.

2.5. We're delighted to offer an additional support option to streamline your return process. This entails a specialized delivery service dedicated to returning purchased items. Please note that this service might not be provided directly by our company. The process involves obtaining a quote from the service provider, which will be shared with you for approval before proceeding.

If you opt for this service, please be aware that we might deduct the return delivery cost from your refund's overall value. However, the decision to do so remains entirely at your discretion. Alternatively, we can provide you with contact details for our trusted delivery couriers, allowing you to independently coordinate and cover return expenses.

Our aim is to provide you with the flexibility to manage the return process according to your preferences. Your convenience and satisfaction remain our priority.

2.6. Exchanges for an identical item might not always be possible due to the exclusivity of our pieces. In cases of damage or defects, our primary commitment is to promptly and diligently resolve the matter in the most satisfactory and timely manner.

Refund Process:

3.1. Upon receiving the returned product and verifying its condition, we will process a refund to the original payment method used for the purchase. However, please note that bank processing times may affect the time it takes for the refund to appear in your account.

3.2. The refund you'll receive includes several components. It covers the product's price and any relevant delivery charges (if applicable). From this amount, we'll deduct the returning expenses, encompassing return shipping and packaging costs (if applicable). We also reserve the right to deduct an adjustment for significant damage beyond normal wear and tear that considerably affects the product's resale value. This determination will be based on objective criteria and industry standards.

We facilitate refunds through a straightforward process. For items returned within the 14-day grace period, we'll process the refund within 14 days of receiving the goods back. The refund will be made using the original payment method, though bank processing times may influence the time it takes to reflect in your account.

Exclusions:

4.1. This Return and Refund Policy doesn't apply to customized or personalized products as per the Customer's specifications. However, if you receive an item that's unsatisfactory in terms of quality, fitness for purpose, or description, don't hesitate to contact our Support team. In such cases, you won't be responsible for return or repair costs.

4.2. Returned products in a used, damaged, altered, or incomplete state, or without original packaging, may experience a reduction in refund amount to account for diminished value. However, if the received item is not of satisfactory quality, not fit for purpose, or not as described, contact our Support team. In such cases, you won't be liable for return or repair costs.

Damaged or Defective Products:

5.1. We strive to provide high-quality, durable products. If the received product is damaged or defective, please promptly contact our customer support team after receiving the product.

5.2. After the 14-day grace period, report any product faults to our customer service team. Provide photographic evidence of the damage or defect to aid the resolution process.

5.3. For damaged or defective products, we might offer repair, replacement, or a full refund, including shipping charges.

5.4. Exchanges for identical pieces might not always be feasible due to exclusivity. In cases of damage or defects, our utmost priority is to resolve the matter satisfactorily and promptly.

Long Term Support:

We're committed to providing high-quality, long-lasting furniture. We offer a one-year guarantee on all our furniture for faulty materials and workmanship. Your statutory rights are preserved and not replaced by this guarantee.

This guarantee is subject to the following conditions:

It applies to mainland UK and domestic end users only.

Fabrics, leathers, stones, hardware, and customer-supplied accessories are not covered by our guarantees.

Remedial work will be performed by an expert technician at our workshop.

Collection and return arrangements follow our transport schedules. Furniture must be accessible to the delivery team. Attica Studios Limited isn't liable for costs due to inaccessible furniture or unavailability during agreed collection times.

Guarantees apply to the original purchaser.

Furniture must be used per manufacturer's instructions.

The fault must be a manufacturing defect, not damage caused by:

Normal Wear and Tear

Misuse and Improper Handling

Alterations and Modifications

Third-Party Components

Environmental Factors

Commercial Use

Accidental Damages

Cosmetic Issues

Natural Variations

Failure to Follow Instructions

Consequential or Incidental Damages

Acts Beyond Manufacturer's Control

Improper Storage

Misassembly

Property Transfers

Expired Warranty Period

Valid receipt required for claims.

To make a guarantee claim, contact us at info@atticastudios.co.uk or call 01273 752180. Provide your order number and fault description. We'll investigate and take suitable action.

We hope you never need to claim, but if you do, we're here to assist.

Miscellaneous:

8.1. This Policy may change without prior notice. Updates will be posted on our website.

8.2. This Policy doesn't affect your statutory rights under applicable UK laws.

8.3. We may refuse non-compliant returns or refunds. Each remedy is separate and doesn't prejudice others.

8.4. Our decisions, notices, etc., under these Terms and Conditions must be in writing. No unauthorized party can bind us.

8.5. Each Term and Condition is distinct; invalidity of one doesn't affect others.

8.6. These terms don't affect statutory rights. In conflicts, statutory rights prevail.

8.7. If multiple individuals are involved, obligations are joint and several.

8.8. Our failure to enforce or delay doesn't waive our rights.

8.9. Third parties can't benefit from the contract.

8.10. Printing errors, third-party statements, etc., aren't misrepresentations.

8.11. English law governs these Terms and Conditions, and you submit to English Court jurisdiction.

8.12. Headings are for convenience, not part of Terms.

Contact Information:

For return and refund inquiries, contact customer support at info@atticastudios.co.uk or 01273 752180.

By making a purchase on our website, you confirm reading, understanding, and agreeing to these Terms and our return policy.