How deliveries work at Attica Studios
1. Purchase
Delivery is included for all orders, regardless off your location. The price also includes any taxes or duties.
When you view the product page of the item you've purchased, you'll find an estimated dispatch time listed. While this is usually shown as a range, it can occasionally vary due to different factors.
While it's uncommon for delivery to exceed this estimated range, if it does, we'll keep you updated on the progress and provide you with a precise delivery date.
2. Order Confirmation
Shortly after making your purchase, you'll receive a confirmation email containing an order number and a detailed list of the items you've ordered. Additionally, you have the option to create an account on our website, where you can conveniently access all your past orders along with their respective order numbers.
If you need to contact us for any reason, please ensure to provide this order number. Doing so will enable us to promptly assist you with your query.
3. Dispatch Notification
When we've arranged collection with our courier, we will notify you via email. This email serves as your official dispatch notification.
Shipping Details:
- International Shipping: For international shipments of furniture and home goods, we take special care to ensure safe delivery. Your items will be securely crated to prevent any damage during transit.
- Tracking Information: Once your order is dispatched, we'll provide you with a tracking number so you can monitor its journey every step of the way. Keep an eye on your inbox for this important update!
- Delivery Updates: Our team will keep you informed about the progress of your delivery. If there are any unexpected delays or changes, we'll reach out to you promptly to provide updates and resolve any issues.
Should you have any questions or concerns regarding your order or its delivery, please don't hesitate to contact our customer support team.
Delivery Times and Couriers:
UK: Overnight Via DX
USA: Up to 5 Business Days Via DHL
4. Delivery Day
The day has finally arrived for your new Attica Studios piece to be delivered, and you're eagerly awaiting its arrival. To ensure a smooth delivery process, there are some important steps to keep in mind:
Standard Delivery: Your piece will be delivered to your front door, so it's essential to have adequate assistance available on the delivery day.
Delivery to Your Room of Choice: If you prefer your furniture to be delivered to a specific room, please reach out to us about white glove services as this isn't included in standard orders.
Considerations
If you've requested a white glove delivery and your room is located above the ground floor, carefully measure the staircase to ensure the item can be safely transported. Remove any ornaments such as pictures or mirrors from walls that are easily reachable along the delivery path to prevent damage to your decor.
By following these guidelines, we aim to make your delivery experience as seamless as possible. If you have any further questions or concerns, feel free to contact us.
5. Delivered
That’s it! Your new piece is in its new home and ready to be a big part of your home decor.
If you need any information regarding how to care for your new piece please visit our Care and Maintenance page.
For information regarding repairs and warranty please visit our Terms of Service page.
If you have any other question please reach out via our Contact Page.
