We take great pride in the craftsmanship of every piece we create and offer a lifetime warranty on the structural integrity and functionality of all our work, covering frame stability, joinery, and overall construction. This warranty does not cover wear and tear, accidental damage, or issues caused by improper care or use.
We also offer a lifetime buyback guarantee. If you ever wish to part with your piece, we would be pleased to buy it back, restore it, and return it to circulation, ensuring it continues its life as part of a thoughtful and sustainable cycle.
Returns:
If you would like to return an item, please contact us within 30 days of delivery. Returned items must be unused, in their original condition, and in their original packaging. Pieces made to custom dimensions are non-returnable, unless faulty. Standard pieces remain eligible for return under our 30-day policy.
If something is not quite right, we will always offer to repair or resolve the issue first, as we want every piece to be loved and enjoyed for many years. If a repair is not possible, we will arrange collection at no cost to you. For standard returns, return shipping is the customer’s responsibility; however, if you would like us to assist with collection, we are happy to help by arranging this for you where possible and deducting the cost from your refund. We recommend using a tracked and insured service if you are returning a piece independently, to ensure it arrives back with us safely. Refunds are calculated and processed within 5–7 days of inspection.