ATTICA STUDIOS LIMITED

TERMS OF SERVICE

Last updated: February 2026

1. AGREEMENT TO TERMS

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Attica Studios Limited ("Company", "we", "us", or "our"), concerning your access to and use of the atticastudios.co.uk website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site").

We are registered in England and Wales. Our company registration number is 13979611. Our registered office is at C/O Accounts And Legal, 81 King Street, Manchester, Greater Manchester, England, M2 4AH. Our trading address is 100 Church Street, Brighton, East Sussex BN1 1UJ. Our VAT number is GB 406 8326 01.

You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Site and you must discontinue use immediately.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use from time to time. We will alert you about any changes by updating the "Last updated" date of these Terms of Use. Please ensure that you check the applicable Terms every time you use our Site.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. All users who are minors (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site.

2. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws.

The Content and the Marks are provided on the Site "AS IS" for your information and personal use only. No part of the Site and no Content or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

3. USER REPRESENTATIONS

By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity and agree to comply with these Terms of Use; (4) you are not a minor, or if a minor, you have received parental permission; (5) you will not access the Site through automated or non-human means; (6) you will not use the Site for any illegal or unauthorised purpose; and (7) your use of the Site will not violate any applicable law or regulation.

4. USER REGISTRATION

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PRODUCTS

We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

6. PURCHASES AND PAYMENT

We accept the following forms of payment:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

• Klarna

• Shop Pay

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. All payments shall be in Great British Pounds (GBP). We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

7. RETURN AND REFUND POLICY

Thank you for choosing Attica Studios. By placing an order with us, you acknowledge that you have read, understood, and agreed to these terms. Your satisfaction is our priority.

Returns Eligibility

This Policy applies to all products bought through our website within mainland Great Britain.

Right to Cancel

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order from the moment of placement and within 14 days following the day after the items are delivered. For items returned within the 14-day period, we will process the refund within 14 days of receiving the goods back.

Attica Studios reserves the right to cancel an order before delivery in exceptional circumstances, such as product unavailability or unforeseen production or delivery issues. In such cases, we will offer a prompt refund or suitable alternative.

Made to Order and Bespoke Items

Under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to goods that are made to the consumer's specifications or are clearly personalised. Accordingly, all made-to-order and bespoke items are non-refundable and non-cancellable once production has commenced, regardless of whether the order was placed online, by telephone, or in person.

By placing an order for a made-to-order or bespoke item, you confirm that you understand and accept that your statutory right to cancel under the Consumer Contracts Regulations does not apply to that order. This does not affect your statutory rights in relation to goods that are faulty, not as described, or not fit for purpose.

Return Process

To initiate a return, please notify us in writing at info@atticastudios.co.uk within 14 days of receiving the product. After informing us of your decision to return, you have a further 14 days to send the goods back.

Returned items must be in their original, unused, undamaged condition, complete with all original packaging, accessories, and labels, accompanied by proof of purchase. Customers are responsible for all return shipping costs unless the item is faulty or incorrectly supplied.

If you discover a fault within the first 30 days of receipt, you are entitled to a full refund. Within the first six months, we will be given the opportunity to carry out a repair or replacement before a refund is considered. After six months, the responsibility lies with you to demonstrate that the fault was present at the time of purchase.

Refund Process

Upon receiving and inspecting the returned product, we will process a refund to the original payment method within 14 days. The refund will cover the product price and any applicable delivery charges, less any return shipping costs and any deduction for significant damage beyond normal wear and tear.

Exclusions

This Return and Refund Policy does not apply to customised or personalised products made to your specifications, as set out in the Made to Order and Bespoke Items section above. If, however, such items are of unsatisfactory quality, not fit for purpose, or not as described, please contact our support team and you will not be liable for return costs in such cases.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team promptly, providing photographic evidence of the issue. We will offer a repair, replacement, or full refund including shipping charges where appropriate.

Customer Responsibility for Access and Installation

It is the sole responsibility of the customer to ensure, prior to placing an order, that the purchased item can be safely delivered to, manoeuvred within, and installed in the intended location. This includes ensuring that doorways, corridors, staircases, lifts, and any other access points are of sufficient size to allow passage of the item, and that the final location can accommodate the piece in terms of dimensions, weight, and structural requirements.

Attica Studios accepts no liability for any failure to deliver or install an item arising from insufficient access at the delivery address, including but not limited to: narrow doorways or corridors; restricted stairwells or lifts; building regulations or restrictions; or any other physical or structural limitation at the property. In such circumstances, no refund will be issued, and any costs associated with the failed delivery attempt, including re-delivery or storage fees, shall be borne by the customer.

We strongly recommend that customers take precise measurements of all access routes and the intended space before placing an order. Where there is any doubt, customers are encouraged to contact us before purchasing so that we can advise on the dimensions and logistics of any particular piece.

Long Term Support & Guarantees

One-Year Guarantee (Restored Furniture)

We offer a one-year guarantee on all Restored furniture against faulty materials and workmanship. This guarantee applies to mainland UK domestic end users only and does not affect your statutory rights.

Limited Lifetime Structural Guarantee (Permanent Collection)

Attica Studios guarantees to the original purchaser that all Permanent Collection furniture items will be free from structural defects for their lifetime, subject to the terms below. A 'structural defect' is defined as an issue in the frame, joints, or support elements of the product that substantially affects its intended use.

This guarantee is limited to the original purchaser at the original delivery address and applies only to products used under normal domestic conditions within the United Kingdom and the European Union. It is non-transferable and becomes void upon product relocation or transfer of ownership. This guarantee does not extend to customers based in the United States of America or any other territory outside of the United Kingdom and European Union.

This guarantee does not cover: normal wear and tear; misuse or improper handling; unauthorised modifications or repairs; changes in wood colour due to ageing or exposure to sunlight; cosmetic issues such as scratches, dents, or stains; products used for commercial purposes; or damage resulting from accident or environmental factors beyond normal indoor use.

Claim Process

To make a guarantee claim, contact us within 14 days of discovering the defect at info@atticastudios.co.uk or 01273 752180. Please provide: proof of purchase; your full name and address as original purchaser; a detailed description of the issue; and relevant photographs.

Upon validation of your claim, we will, at our discretion, repair the product, provide a replacement, issue a refund of the original purchase price, or issue a voucher equal to the purchase price. This guarantee is provided in addition to your statutory rights under the Consumer Rights Act 2015.

8. PROHIBITED ACTIVITIES

You may not access or use the Site for any purpose other than that for which we make it available. As a user, you agree not to:

• Systematically retrieve data or other content from the Site to create a database or directory without our written permission.

• Trick, defraud, or mislead us or other users, including in any attempt to learn sensitive account information.

• Circumvent, disable, or otherwise interfere with security-related features of the Site.

• Use the Site in a manner inconsistent with any applicable laws or regulations.

• Upload or transmit viruses, malware, or other material that interferes with any party's use of the Site.

• Engage in any automated use of the system, including data mining, robots, or similar tools.

• Attempt to impersonate another user or person.

• Use the Site to advertise or offer to sell goods and services not authorised by us.

• Copy or adapt the Site's software, including HTML, JavaScript, or other code.

9. SITE MANAGEMENT

We reserve the right to monitor the Site for violations of these Terms of Use; take appropriate action against anyone who violates the law or these Terms; and remove from the Site any files and content that are excessive in size or are burdensome to our systems.

10. PRIVACY POLICY

We care about data privacy and security. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use and available on our website.

11. TERM AND TERMINATION

These Terms of Use shall remain in full force and effect while you use the Site. We reserve the right to deny access to the Site to any person for any reason, including breach of these Terms of Use. If we terminate your account, you are prohibited from registering a new account without our permission.

12. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time without notice. We cannot guarantee the Site will be available at all times and shall not be liable for any loss or inconvenience caused by downtime or discontinuance of the Site.

13. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

14. DISPUTE RESOLUTION

Informal Negotiations

Before initiating any formal proceedings, the parties agree to first attempt to resolve any dispute informally for at least 30 days, commencing upon written notice from one party to the other.

Formal Dispute Resolution

If informal negotiations fail, any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Exceptions

The following are not subject to the informal negotiation period: any disputes seeking to enforce intellectual property rights; any dispute related to theft, piracy, or invasion of privacy; and any claim for injunctive relief.

15. DISCLAIMER

The Site is provided on an as-is and as-available basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Site and your use thereof, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

16. LIMITATIONS OF LIABILITY

To the maximum extent permitted by applicable law, in no event will we or our directors, employees, or agents be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, or loss of data, arising from your use of the Site.

17. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Site, breach of these Terms, or violation of the rights of a third party.

18. ELECTRONIC COMMUNICATIONS

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing.

19. MISCELLANEOUS

These Terms of Use constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right. If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of any remaining provisions.

20. CONTACT US

To resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Attica Studios Limited

Registered Office: C/O Accounts And Legal, 81 King Street, Manchester, Greater Manchester, England, M2 4AH

Trading Address: Unit 25 Huffwood Trading Estate, Partridge Green, West Sussex, England, RH13 8AU

Phone: 01273 752180

Email: info@atticastudios.co.uk